Managing Users

After initial set-up, you may find it necessary to grant new users access to the application. Using the Manage Users feature, you can easily add new users and edit existing users.

Note: If you would like your user account to be granted administrator permissions, access the agreement that is available from the Support Center by clicking the Help menu and then clicking Administrative Access (located under Additional Resources). After reviewing the agreement, an authorized staff member from your organization must also review and submit the agreement. Once your administrator permissions are set up, you will be able to view the Manage Users item in the Admin menu.

If your user account is assigned permission to manage users, you can perform the following tasks within organizations in which you have permission to manage users:

• Add users. Add users with a role of Pay My Bill Staff, Phlebotomist, Clinical Lab Staff, Clinical Office Staff, Physician, and/or Nurse/MA to an organization or to multiple organizations. If you are adding a user to a Quanum™ eLabs organization that has enabled Quanum™ ePrescribing, or to an organization using Quanum™ Electronic Health Record (EHR), then you can only assign the Pay My Bill Staff, Phlebotomist, Clinical Office Staff, or Clinical Lab Staff role to the new user.

Note: You can only add users to organizations in which you have permission to manage users.

• View and edit users. View active users and edit the following information:

• Title

• Last Name

• First Name

• Suffix

• Role

• Email Address

Notes:

• You can only edit users in organizations to which you have permission to manage users.

• You can view your own account information, but you cannot make changes to it. To modify your account, you must have another administrator make the changes or call support for assistance.

• Manage emergency access. Grant or remove emergency access to all patient clinical data in an organization for users with a role of Phlebotomist or Clinical Lab Staff.

A user with Emergency Access capabilities will be able to view a patient's Summary page and then print, message, fax, or export patient information. It is at the organization's discretion to define what constitutes an emergency and define policies which dictate when a user with Emergency Access capabilities should access patient clinical information and data. For more information on using this feature, see Using Emergency Access.

• Reset user passwords. Reset passwords for all user accounts that you have permissions to edit (you cannot reset your own password).

Note: You cannot reset passwords for the following accounts:

• Users that are designated as Physician or Nurse/MA in eLabs organizations that have enabled ePrescribing, or in organizations using Quanum EHR.

• Users that are designated as Pay My Bill Staff only.

• Change the session timeout value. When adding or editing a user account, you can specify the number of minutes in which the user will be automatically logged out after leaving the application unattended.

• Remove users. Remove user access to the application.

• Restrict a user’s ability to mark lab results as reviewed. When adding or editing a user account, you can restrict the ability to mark results as reviewed.

• Turn on the practice inbox. Enable your organization to utilize the practice inbox for receiving clinical messages from other eLabs or Quanum EHR users. For more information about the practice inbox, see View the Practice‑Wide Inbox. For more information on enabling this feature, see Enable the Practice-Wide Inbox for an Organization.

Search for an Existing User

Add a New User

Edit a User

Manage Emergency Access

Reset a User Password

Remove a User