Create a Direct Exchange Address

The Message Center Tab > Clinical Messaging and Faxing > Creating a Direct Address > Create a Direct Exchange Address

Create a Direct Exchange Address

1 In the information bar, click Preferences > Direct Exchange.

Note: To access the Direct Exchange menu item , Care360 EHR organizations must continue to subscribe to Direct Exchange, which is enabled by default for all Care360 EHR organizations. Additionally, the Direct Exchange menu item is only available after the organization has completed all steps required to enroll in Direct Exchange. For more information, see Complete Direct Exchange Enrollment.

2 On the Direct Exchange page, do the following:

Note: To participate in Direct Exchange, you must accept an end user license agreement. If you click Decline, you will be unable to create an address or send and receive Direct Exchange messages. To participate at any time after declining, you can accept the agreement from the Direct Exchange page by clicking the Terms & Conditions link.

• Review your Direct Exchange address. If you have already created your Direct Exchange address, it appears in the Direct Exchange page.

• Create your Direct Exchange address. To create your address for sending and receiving information according to Direct standards, do the following:

Notes:

• Users that are assigned the Provider, Clinician, or Clinical Office Staff role can send and receive Direct Exchange messages; however, Phlebotomist or Clinical Lab Staff roles cannot.

• If you belong to multiple organizations, you must create a different Direct Exchange address for each organization.

• In the Direct ID text box, type the Direct ID you have chosen.

The Direct ID can be up to 100 characters in length, and can include alphanumeric characters, periods (.), dashes (-), or underscores (_).

• Click Check Availability.

Your Direct ID must be unique. If the ID you have chosen is already being used, you will receive a message indicating that you must select another ID.

• Review the Direct Exchange address you have chosen, and then click Create Account.

Caution! Direct Exchange addresses cannot be modified. In addition, once a Direct Exchange address has been created for a user in a particular organization, another Direct Exchange address cannot be created for the same user in that organization.