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Resolve Duplicate Patients

1 From the Message Center tab, click Quick View.

2 In the alerts area, click Resolve next to the message: You have duplicate patients.

The You have duplicate patients message only appears in the alerts area when your organization has duplicate patients.

3 Locate the patient whose record you want to resolve and then do one of the following:

• To review the patient’s summary prior to taking any further action, click the patient’s name in the Patient Name column.

• To merge the patient with another patient record, click the View Matches link in the Actions column for the patient who you believe has the most accurate information shown, and then continue with step 4.

• To add the patient as a new patient, click Add As New.

4 Select the check box next to two or more patients whose records you want to merge.

5 Click Continue.

6 Click the option button next to the patient whose record you want to be used as the Primary record.

Specifying the Primary patient indicates which demographic data takes precedence when the merge occurs. For example, if two patient records contain different Social Security Numbers, the SSN of the patient you select as the Primary patient will remain as the SSN in the merged record.

7 Click Merge.

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