1 Click the Message Center tab.
2 In the Labs menu, click New Lab Results.
The new lab results page appears, displaying a list of the new lab results that you have received. If you have specified default filter options, only new lab results matching these filter settings appear. You can override the default filters from the new lab results page as described in step 3.
3 In the active filterarea, modify or select filter settings by doing one of the following:
• Click the change filter linkto modify any filtering currently applied, or to select filtering options, and then do one or more of the following:
• In the Filter by list, click Patient Name, Account Number, or Ordering Provider, and then click a patient, lab, or provider in the secondary list that appears.
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Note: If you choose to filter by Ordering Provider, only those ordering providers associated with a new result or defined as part of the default filter setting on the general preferences page appear in the list. |
• In the Collected Date fields,type a date range (in the From /To boxes) or click a date from the calendar to filter by the specimen collection date.
• Select the Final, Priority Out of Range, Out of Range, Inconsistent, or Not Reviewed check boxes to view only results that have the specified status.
• Select the Imported or Non-Imported check boxes to view only new results that were manually imported in to the system, or new results that were not imported. For more information about importing a historical lab result, see Accessing a Patient’s Report History.
• To apply the filter settings to the New Lab Results list, click Filter.
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Note: If you select multiple filtering options, only results matching all of the filtering options appear. For example, if you filter by the Ordering Provider and Final Results options, then only final results for the specified ordering provider will appear in the New Lab Results list. |
• Click the clear filter link to remove any filtering currently applied, such as the default filter settings.
• Click the default filter link to reapply the default filter settings.
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Note: Any changes made to the filter settings from the new lab results page are temporary. Your temporary filter settings will remain in effect until you log out or until you either change the filter, clear the filter, or apply the default filter. The next time you log in to view the New Lab Results list, any default results settings you have specified are automatically reapplied. For more information about defining default settings for the new results, see Set User Preferences. |
4 While viewing the new lab results list, you can do one or more of the following, if needed:
• Re‑sort the list, as needed, by clicking the appropriate column heading; clicking the column heading a second time reverses the sort.
• If available, click 
next to the requisition number to view the enhanced report PDF for the result. Enhanced reports are those that contain more than simple lists of data, such as an Anatomic Pathology (AP) report which contains photomicrographs of tissue or blood samples, and a pathologist's report of the diagnosis.
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Note: You can click the enhanced icon in the NewLab Results list to access the enhanced report PDF only if the Interactive Insights report view is selected; otherwise, the icon is simply an indicator. |
• If available, position the pointer over 
next to the appropriate requisition number to view a list of all tests (or panels) that were ordered for a particular requisition.
• To mark a new result as having been “reviewed,” see Mark a Lab Result as Reviewed.
• To remove any results in the New Lab Results list, see Remove Results in the New Lab Results List .
• To print one or more new lab results, see Print New Lab Results .
• To view the result in PDF, click 
next to the requisition number.
• If available, position the pointer over 
to view lab recommendations and lab values for the patient in a pop-up. For more information on setting up lab recommendations, see Configuring Organization Alerts.
• If available, position the pointer over next to the ordering provider to view text indicating the requisition was imported.
• To send a lab result to a patient, see Send a Lab Result to a Patient.
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Note: This option is only available for organizations that are using Care360 EHR. Additionally, you can only send/resend lab results to patients who have an established Patient Portal account. For more information, see Patient Portal Accounts. |
• To view the report data directly below the new lab results list, click the requisition number of the results you want to view in the Requisition Number column.
While viewing the results, you can do one or more of the following:
• Select or clear the Use Interactive Insights® view check box to indicate whether you want the lab report to display in the Interactive Insights report view or basic report view. Interactive Insights reports include enhanced result details and dynamic and relevant diagnostics insights such as publications or FAQs.
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Notes: • You can also change the default lab report view from the General Preferences page. Updating the report view from either the report or the General Preferences page changes the selection in both locations. For example, if you previously selected UseInteractive Insights view of the lab report on the General Preferences page, but then clear the check box while viewing a report, the General Preferences selection is also updated. Your lab report view remains in effect until you change the selection from the General Preferences page or a lab report. For more information about specifying a default lab view from the General Preferences page, see Set User Preferences. • If you use Care360 Mobile to view your lab reports, changing the view selection from a report in the Mobile application also updates the selection in Care360 Labs & Meds, ePrescribing, or EHR. |
• If available, click to view the enhanced report PDF for the result.
• If available, click the Lab Recommendations button to view recommendations for follow-up care based on recent lab results and other patient information. The number of recommendations for the requisition appears on the button. For more information on lab recommendations, see Viewing Recommendations. To order a lab for the patient, click Order Lab. For more information on ordering a lab, see Initiate a Lab Order.
• If available, position the pointer over next to the appropriate analyte to view additional information about the analyte that was received from the lab, including the LOINC code and description.
• If available, to switch between a patient-focused view of the report or a physician-focused view of the report, click the Patient View or Doctor View tab.
From the Patient View tab, you can also view existing comments to the patient, or add comments for the patient by typing text in the Add Comment to Patient box at the bottom of the report. When you are finished typing your text, click Add to save the comment. These comments will not be available from the Doctor View of the report.
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Notes: • The Add Comment to Patient section is only available if your organization subscribes to the Care360 EHR premium service; however, all organizations can view the comments added by Care360 EHR providers from the Patient View. • When sending an Interactive Insights lab report to a patient, the patient-focused view of the report is sent and will include comments to the patient (if available). For more information about sending reports to a patient, see Send a Lab Result to a Patient. • When printing an Interactive Insights lab report, the physician-focused view of the report is printed. For more information about printing new lab reports, see Print New Lab Results . |
• If available, click one of the following tabs to choose a display for the result data:
• Current. Click the Current tab to view a simple display of data for the result. This is the default view.
• Range. If available, click the Range tab to view graphical range bars that identify where numerical result values fall within the normal range for a test.
• Over time. Click the Over time tab to view graphs that display the patient’s historical and current result values over the past two years to help identify trends. The Over time graph may also include data points from tests that were ordered for the patient by ordering providers outside of your organization.
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Tip: If you want a particular result view (Current, Range, or Over time) to be used for all results on the report, click the appropriate tab, and then click |
• To view specific data or navigate the graphs on the Over time tab, do any of the following:
• To specify a date range for which you want to view data on the graph, click the From and To boxes and select dates from the calendar, or type a date in the From box and press Tab or Enter, and then type a date in the To box and press Tab or Enter. By default, all data is shown on the graph and the From date is one day before the collected date of the first value, and the To date is one day after the collected date of the last value.
• Click a preset duration of 1 week (1w), 1 month (1m), 6 months (6m), or 1 year (1y) to display data on the graph based on the selected duration and To date. For example, if the To date is 07/29/15 and you click the 1m duration, you will see data on the graph from 06/29/15 to 07/29/15. To change back to the default graph view, click Reset.
• Use the blue bar at the bottom of the graph to scroll through the data. Click either end of the blue bar and then, while holding the mouse, slide left or right to zoom data from month and year to month and day and hours, or out again. Once zoomed in, you can also click in the middle of the bar and drag left or right to move across the data displayed.
• Use your mouse to click and highlight areas within the graph to zoom into the graph for the highlighted area.
• Hover your mouse over a single data point for a result to view the collected date and time of service, value, reference range, unit of measure, ordering physician, ordering lab, and specimen (accession) number, when available.
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Notes: • If the collected date isn’t available, the received or reported date will be shown. • The reference range and unit of measure only appear if all data points on the graph do not have the same range or unit of measure. |
• View overlapping values on the graph, which are identified by a target icon (
). Hover over the icon to view the total number of values represented by the icon. Click the target icon to zoom and display the individual values on the graph.
• If available, review clinical insights such as FAQs, publications, or images related to the results you are viewing. Insights are available by clicking 
next to an order or analyte name, or from the insights column on the right-hand side of the report. To view insights in the right-hand column, do one or more of the following:
• Click 
or 
to the left of the insights column to collapse or expand the entire column.
• Click 
to the right of a test or analyte name to automatically expand the related insights details in the insights column.
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Note: Any other expanded section(s) in the insights column collapse automatically when the icon is clicked. |
• Click a heading in the insights column to manually expand or collapse the insight details. You can have multiple insights expanded at once by manually expanding the insights.
• Click and drag the scroll bar in the insights column to move through the insights.
Additionally, in the insights column, you can click Send Feedback to submit general comments or suggestions about the report format.
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Note: Insights that display within a report are subject to change and determined by a variety of criteria, such as order code, result/LOINC code, analyte code, result, patient age, gender, and more. |
• To view or add a note to a new result, see Viewing or Adding Lab Result Annotations.
• To view existing tasks for a new result, click the Tasks tab and then click the subject of the task.
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Note: General tasks are identified in the list with a type of General. |
• To create a task for a new result, see Create a Patient Contact Reminder or General Task.
• To view existing patient contact reminders for a new result, click the Tasks tab and then click the subject of a patient contact reminder.
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Note: Patient contact reminders are identified in the list with a type of Reminder. |
• To create a patient contact reminder for a new result, see Create a Patient Contact Reminder or General Task.
• To send the results to the patient’s personal health account, if applicable, see Send Results to an e-Patient .
• To view a user message that references a specific new result, see Viewing Clinical Messages from a Referenced Lab Result.
. For example, if you want the Current view to appear for all results, but a mix of current, range, and over time data is currently displayed, click the Current tab for a result and then click