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This section provides instructions for viewing clinical messages that you have sent or received.
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Note: Only Care360EHRorganizations can send or receive Direct messages. If Direct Messaging or Direct Exchange is disabled for your organization, you will be unable to send or receive Direct messages; however, you will still be able to view Direct messages you sent or received while the service was available. For information about creating a Direct Messaging or Direct Exchange address, see Creating a Direct Address. |
The methods for viewing, as well as responding to, clinical messages that you receive include the following:
• View received messages. All messages that you receive from other Care360 Labs & Meds, ePrescribing, or EHR users, Direct users, or patients with Patient Portal accounts, appear in your messagesInbox. New messages can be viewed from the Quick View page as well as your messages Inbox. In your messages Inbox, new messages (meaning messages you have not yet viewed) appear in bold. When you view a received message, it appears to the right of the message list. All received messages remain in your messages Inbox until you manually remove them.
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Notes: • Depending on whether your organization is using Care360Labs & Meds, ePrescribing, or EHR, the attachments viewable on a clinical message may vary. Some attached information, such as medications (including vaccines) and allergies/adverse reactions, will be blocked if you are viewing the clinical messages on a computer provided by Quest Diagnostics. • Allergies/adverse reactions, problems, history information, and active medications in attached clinical notes or antepartum reports appear as they did when the message was originally sent. Updates made to these data after the note or report is sent are not reflected in the attachment. Relevant template information is included with attached history items. |
• View the practice-wide Inbox. All clinical messages that your practice receives from other Care360 Labs & Meds, ePrescribing, or EHR users appear in the practice‑wide Inbox. The new messages (meaning messages you or another user in your organization have not yet viewed) appear in bold. When you view a message received by your practice, it appears to the right of the message list. All received practice-wide clinical messages remain in thepractice wide Inbox until you manually remove them.
• Reply to the sender of a received message. While reading a clinical message that you have received from another Care360Labs & Meds, ePrescribing, or EHR user, or Direct user, you can reply directly to the sender of that message at any time. If you have a Direct Messaging address and a Direct Exchange address, the original receiving address will be referenced in the reply.
• Compose a new message. When viewing the messages Inbox, you can click New Message to compose a new clinical message. If the message is being sent to a Direct recipient, and you have both a Direct Messaging address and a Direct Exchange address, the Direct Exchange address will be used as the sending address.
• View sent messages. Messages that you send to other Care360 Labs & Meds, ePrescribing, or EHR users, or Direct users, whether they are new messages, or replies to received messages, appear in your Sent Messages list. All sent messages remain in this list until you manually remove them.
• View related messages. Messages that are sent or received that reference a patient summary are considered related messages. You can view review related messages for a specific patient from the patient’s summary.
• View deleted messages. When you delete messages from Care360 Labs & Meds, ePrescribing, or EHR users, or Direct users, in either the message, messages Inbox or Sent list, those messages are moved to your Deleted Messages list. All Deleted Messages remain in thislist until you remove them.
• View message tracking information. While viewing a clinical message that you have sent to another user or organization, you can review the following information about a message, when it is available: name of the recipient, recipient organization, received status, received date/time, and when the message was last viewed.
• Print messages. While reading a clinical message you can choose to print only the message, the message with attachments that you specify, or the message with all attachments. If you are printing a Direct message, only the message content displays in the print preview, and additional print options do not appear; Direct message attachments need to be printed separately.
View Related Messages for a Patient